Delivery and Returns

Orders are processed in 3-5 working days, however the delivery times will vary upon the delivery (by post, courier, large parcel delivery or pallet) and location.  Orders sent out by courier are dispatched on a next working day service.  Large parcels and pallets are dispatched on 1-3 working day delivery service.

It is our objective to achieve on time delivery on all orders.  Once dispatched, the on time delivery of a package is the responsibility of the relevant courier company and VanWurks cannot be held responsible for a package not reaching its destination on time.

The delivery charge is calculated at the checkout and is based upon the quantity of items purchased, the size of the item (length or width), the total weight of your order and the delivery location.  Deliveries to Northern Ireland, Republic of Ireland, The Channel Islands, Isle of Man, Isle of Wight, Isles of Scily, Scotland and the Outer Hebrides will incur additional delivery charges due to transport costs.  Delivery times to these locations will also take longer.

An overview of delivery costs are shown below.  The size of bag/parcel has been determined for each product.  Some products have a fixed delivery charge that is shown on the basket when ordering.

Delivery information – Bagit Pack (Small) up to 1kg

(Bag size 300mm x 235mm)

Delivery Destination Method Delivery Times (Est.) Cost
England & Wales Courier Next working day £5.95
Southern Scotland Courier Next working day £5.95
Northern Scotland & Northern Ireland Courier 1-2 working days £18.75
UK Offshore Courier Up to 3 days £20.75
Republic of Ireland Courier Up to 3 days £20.75
Europe Courier 5-7 working days *POA

Delivery information – Bagit Pack (Medium) up to 2kg

(Bag size 380mm x 300mm)

Delivery Destination Method Delivery Times (Est.) Cost
England & Wales Courier Next working day £6.95
Southern Scotland Courier Next working day £6.95
Northern Scotland & Northern Ireland Courier 1-2 working days £19.50
UK Offshore Courier Up to 3 days £21.95
Republic of Ireland Courier Up to 3 days £21.95
Europe Courier 5-7 working days *POA

Delivery information – Bagit Pack (Large) up to 5kg

(Bag size 440m x 395mm)

Delivery Destination Method Delivery Times (Est.) Cost
England & Wales Courier Next working day £7.95
Southern Scotland Courier Next working day £7.95
Northern Scotland & Northern Ireland Courier 1-2 working days £20.50
UK Offshore Courier Up to 3 days £22.50
Republic of Ireland Courier Up to 3 days £22.50
Europe Courier 5-7 working days *POA

Delivery information – Bagit Pack (XLarge) up to 10kg

(Bag size 500mm x 480mm)

Delivery Destination Method Delivery Times (Est.) Cost
England & Wales Courier Next working day £8.25
Southern Scotland Courier Next working day £8.25
Northern Scotland & Northern Ireland Courier 1-2 working days £20.95
UK Offshore Courier Up to 3 days £23.25
Republic of Ireland Courier Up to 3 days £23.25
Europe Courier 5-7 working days *POA

Delivery information – Parcel (long length) up to 25kg

(long length = over 0.8m but under 1.4m)

Delivery Destination Method Delivery Times (Est.) Cost
England & Wales Courier Next working day £8.95
Southern Scotland Courier Next working day £8.95
Northern Scotland & Northern Ireland Courier 1-2 working days £21.95
UK Offshore Courier Up to 3 days £23.50
Republic of Ireland Courier Up to 3 days £25.95
Europe Courier 5-7 working days *POA

Delivery information – Parcel (standard) up to 10kg

(max parcel size 1.39m x 0.79m x 0.79m)

Delivery Destination Method Delivery Times (Est.) Cost
England & Wales Courier Next working day £11.95
Southern Scotland Courier Next working day £11.95
Northern Scotland & Northern Ireland Courier 1-2 working days £24.50
UK Offshore Courier Up to 3 days £25.95
Republic of Ireland Courier Up to 3 days £28.95
Europe Courier 5-7 working days *POA

Delivery information – Parcel (large) 11kg – 25kg

(max parcel size 1.39m x 0.79m x 0.79m)

Delivery Destination Method Delivery Times (Est.) Cost
England & Wales Courier Next working day £14.95
Southern Scotland Courier Next working day £14.95
Northern Scotland & Northern Ireland Courier 1-2 working days £27.95
UK Offshore Courier Up to 3 days £29.50
Republic of Ireland Courier Up to 3 days £31.95
Europe Courier 5-7 working days *POA

*POA – Price on Application

Pallet Deliveries

The delivery driver will not be able to carry the goods up or down steps, carry the goods through a property, wheel the pallet across a gravel driveway or up particularly steep driveways.  Unfortunately the delivery company will be unable to remove items from the pallet or take the pallet away with them.

Delivery Failure

Courier, large parcel and pallet deliveries with VanWurks require a signature upon delivery.  If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email.  A refund of the cost of the goods without shipping will be processed within 7 days unless you have notified us before then to advise that the goods are still required.  If the goods are still required, you will be charged an additional shipping fee for a second delivery.

It is the responsibility of the customer to ensure there is someone at the delivery address at the specified date to sign for the parcel.  If no one is present, the courier may deliver to a neighbour either side or directly opposite and should leave a card to advise where this parcel has been left.  If a parcel has been delivered but you are claiming non receipt of a parcel, then allow 3-5 days from date of notifying us to allow us to investigate with the courier.  If a refund is applied and the goods are later located, then we reserve the right to place a debit for these good unless you return them to us.

Stock Levels

Usually everything displayed on our site as “In Stock” is present in our business and available for immediate sale.

In the unlikely event that any ordered goods are not readily available to us, we reserve the right to cancel your order.  You will receive an email notification of any order cancellation as a result of out of stock and a full refund will be given.  If the out of stock item forms part of a larger order, all other goods ordering by the customer will be dispatched in the normal way

Cancellation and Returns Policy

  1. You have the right to cancel an order from the moment you place the order to 14 days after receiving the order. Should you cancel the order, you then have a further 14 days to return the goods.
  2. Before returning any goods, please contact us either by using the Cancellation Form, by email at info@vanwurks.co.uk or by phone on 0161 637 4882.
  3. Returned goods must not have been fitted and must be in a re-saleable condition, unless the reason for the return is due to the goods being faulty.
  4. The customer must meet the cost of the carriage to return the goods.
  5. The returned goods must be packaged to the same standard they were received in.
  6. A full refund will be given within 14 days of receipt of the returned goods. Should the goods be damaged due to how they were packaged for returning, there may be reduction in the amount of refund given. We will contact you to discuss if this was to happen.
  7. Unwanted goods returned within 30 days from date of the invoice will receive a full refund. Unwanted goods received after 30 days are subject to a 20% handling charge. No unwanted goods can be returned after 90 days.
  8. Whilst we make every effort to provide accurate information about the products, it is the customer’s responsibility to check the product is correct.
  9. All goods are sold in accordance with the Consumers Contracts Regulations.