Shipping Terms and Conditions
1 Subject to the item(s) being in stock and it not being a ‘Special Order’, we will aim dispatch your order with 3-5 working days.
2 Items marked as ‘Pallet Delivery Required’ will require us to calculate a shipping price as it needs to be sent on a pallet. Please allow 24-72 hours for this quote to be obtained. Any quote provided for shipping is valid for 28 days, after which a new quote will be given.
3 Overseas shipping costs vary between each country within Europe and the rest of the world. For orders outside the UK, we will obtain a quote for shipping from one of our International couriers. Please allow 24-72 hours for this quote to be obtained. Any quote provided for shipping is valid for 28 days, after which a new quote will be given. No payment will be requested/taken until the quote for shipping has been accepted. Next working day delivery may not be available for overseas shipping.
4 For all International orders, the customer is responsible for any applicable taxes and/or duties and will need to pay these upon delivery. Please note VanWurks has no control over these charges and cannot predict their amount. Please contact your local Customs Office for further information before placing your order.
5 Delivery times will vary depending upon the order size and location. Orders to mainland UK are dispatched on a next day working day service.
6 Delivery times for International shipments will be stated at the time the shipping quote is provided.
7 It is our objective to achieve ‘on time’ delivery on all orders. Once dispatched, the ‘on time’ delivery of the order is the responsibility of the relevant courier company and VanWurks cannot be held responsible for a package not reaching its designation.
8 In the event of an order being misplaced by the courier, a period of 14 working days is required for them to carrier out the necessary investigations. If the parcel has not been found after this time, VanWurks will start a claims process with the courier and re-send or refund your order. If a refund is applied and the goods are later located (and delivered), then we reserve the right to place a debit for these good unless you return them to us.
9 Wherever possible you should check you order for any damage prior to signing for the delivery. Any damages should be reported on the courier’s relevant paperwork.
10 You must to available to accept the delivery of your order. If you are not available, please provide instructions to where (if possible) the parcel may be left. Please note, not all couriers will leave the parcel without obtaining a signature.
11 The courier will make two attempts to deliver the goods after which they will be returned to us. A refund for the cost of the goods without the shipping will be processed within 7 days of us receiving the returned goods unless you notify us before then to advise that the goods are still required. If you still require the order, you will be charged an additional shipping fee for a second delivery.
12 For pallet deliveries, the delivery driver will not be able to carry the goods up or down steps, carry the goods through a property, wheel the pallet across a gravel drive or up partially steep driveways. Unfortunately, the delivery company will be unable to remove items from the pallet or take the pallet or packaging away with them.